Degraded Performance - Login, Website.

Systems

Incidents

2019-05-27 01:25:46 UTC Resolved Social
Guild Outage

We are aware and investigating the ongoing issues with guilds where players may not be able to create them, view their members, or communicate with one another via guild chat.

Update 2019-05-27 02:56:53 UTC

Slayers, guilds should now be back online and functioning. Thank you for you patience!

2019-05-24 22:32:52 UTC Degraded Performance Login
Login Queue in Effect

Slayers, we currently have our login queue enabled while we continue to work to ensure stability. We appreciate your patience during this time and we are working to get you guys in ASAP!

Update 2019-05-25 23:35:48 UTC

Slayers, we've been steadily increasing the amount of players that are getting into Dauntless throughout the day. Thank you for your patience while we work through this!

2019-05-24 16:46:14 UTC Resolved Store
Store Issues

Slayers, we are investigating an issue on PS4 where some users transactions are being queued and the items are not properly being delivered.

Rest assured that if you've made a purchase, you will get the items!

Update 2019-05-24 18:47:37 UTC

This issue should now be resolved. If you ran into this, you will get your items on your next login.

2019-05-23 18:36:02 UTC Resolved Game Servers Login Matchmaking
Matchmaking issues

We are investigating the current issues with players matchmaking into Dauntless.

We are going to put the login queue into maintenance mode so we can investigate and diagnose the current outage more quickly and accurately.

Update 2019-05-23 19:23:22 UTC

Slayers, we believe we've identified the issue, we've rolled out some improvements and are going to work to make this less likely to happen in the future. We are in the process of re-opening the queue to let players back in.

Thank you for your patience!

Update 2019-05-23 21:34:25 UTC

Slayers, we're raising the limit again to let more of you in more quickly! Thanks for your patience.

Update 2019-05-23 22:39:01 UTC

Slayers, we're increasing the limit again. We are continuing to monitor and make improvements.

Update 2019-05-24 00:37:31 UTC

Slayers, we've increased the number again. This should result in the current queue being entirely emptied.

Thank you for your patience during this!

We've also rolled out an update that should help better show your approximate position in the queue, the previous time estimate was proving to be terribly inaccurate!

Update 2019-05-24 20:33:25 UTC

Slayers, we are increasing the the cap to let more of you flow in, we appreciate all the patience and understanding!

Update 2019-05-24 21:19:44 UTC

Slayers, we are increasing the limit again to allow more players to flow in!

2019-05-22 19:17:12 UTC Resolved Game Servers Login Matchmaking
Matchmaking outage

Slayers, we are investigating what is causing the current matchmaking and game server spin up issues. Thank you for your patience.

This is also what will be causing a login queue backup.

Update 2019-05-22 19:37:37 UTC

We've rolled out a fix for this and users should begin being able to matchmake again.

Update 2019-05-22 19:55:00 UTC

Matchmaking should be recovering. We will continue to monitor. Thank you for your patience!

Update 2019-05-22 20:38:38 UTC

We are investigating an issue with European users having slow loading times when getting into hunts. This includes exiting the character creator and entering the tutorial.

We've implemented the login queue to limit the flow into the game while we resolve this.

Update 2019-05-22 22:29:33 UTC

Slayers, we've rolled out some improvements and are reopening the queue. We're setting the queue cap a bit lower so we can ensure stability. EU players may see some degraded performance but we will continue to monitor and work on further improvements.

Update 2019-05-23 00:24:47 UTC

Slayers, we're raising the cap to let more of you in while we continue to make improvements! We really appreciate the patience and support. Thank you!

Update 2019-05-23 04:45:11 UTC

Slayers, we're again raising the cap to let more of you in while we keep working on this. Thank you for all the patience and support!

Update 2019-05-23 06:37:42 UTC

Slayers, we've rolled out some further improvements and fixes that should help alleviate the queue and get you back into game.

European users should notice an improvement in performance.

We will continue to monitor. Thank you for your patience!

2019-05-22 01:10:07 UTC Resolved Game Servers Matchmaking
Investigating current outage affecting NA

Slayers we are digging into what is happening that is causing players to be unable to matchmake in North America.

Update 2019-05-22 03:21:09 UTC

Slayers, we've rolled out some fixes that should see the service start to recover, we're continuing to work to resolve this.

Thank you for your patience!

Update 2019-05-22 03:44:32 UTC

The service should be recovering, we will continue to monitor. Thank you for your patience Slayers!

2019-05-21 20:46:43 UTC Resolved Social
Guild Outage

We are aware and investigating the ongoing issues with guilds where players may not be able to create them, view their members, or communicate with one another via guild chat.

Update 2019-05-23 19:23:42 UTC

Slayers, guilds should not be back online and functioning. Thank you for your patience!

2019-05-21 16:31:00 UTC Degraded Performance Website
Subscription Reward Not Granting

Slayers, the weapon skin that should be granted when you subscribe to the newsletter from your My Account page is not currently granting properly. We are working on this, thank you for your patience!

2019-05-21 16:16:16 UTC Resolved Store
Xbox In-Game Store Purchase Issues

Slayers, it looks like some purchases may fail when trying to check out through the In-Game store on Xbox.

We are working with our friends at Xbox and looking into why this is. Thank you for your patience!

Update 2019-05-21 19:57:45 UTC

Slayers across all platforms may start noticing some issues when interacting with the store, this includes but isn't limited to slow loading, interrupted connections, and purchases not completing.

This may also include your platinum balance and your premium hunt pass track not loading.

We are working on a fix currently.

Update 2019-05-21 20:40:11 UTC

We've rolled out an improvement to store interruptions and slow loading, we will continue to monitor! Thank you for your patience.

We are still looking into why some purchases may fail on Xbox.

Update 2019-05-21 21:31:15 UTC

We will be taking the store down for maintenance briefly to roll out improvements. During that time store purchases will be disabled, platinum balances may not update, and the premium hunt pass track may not load.

Update 2019-05-21 23:14:30 UTC

Update: We are taking the store down again and rolling out some further improvements.

Update 2019-05-21 23:29:51 UTC

Store should be back up and running. We will continue to monitor.

This means: - Hunt pass elite status should be back now - Any purchases that didn't pop up should be there on transition or relog.

Thank you for your patience!

2019-05-19 01:30:14 UTC Resolved Chat Game Servers Login Matchmaking Social Store Website
Dauntless Servers Offline for Maintenance

Slayers, the Dauntless servers will be offline for maintenance until May 21st. For more information, please see our latest Twitter post

Update 2019-05-21 14:25:15 UTC

Maintenance has concluded and the new update is live on the Epic Games store, PlayStation, and Xbox! All the changes can be read about here. Thank you for your patience.

2019-05-18 22:54:44 UTC Resolved Chat Game Servers Login Matchmaking
Service Interruptions for Testing

Slayers, we are performing ongoing tests throughout the day and it may lead to interruptions on the live servers. Thanks for your patience and we will work to remedy any issues as soon as they occur.

2019-05-17 02:33:44 UTC Resolved Game Servers Login Matchmaking
Investigating login and matchmaking issues

Slayers, we're digging into what is causing players to be unable to connect to Dauntless or depart on a hunt.

Update 2019-05-17 03:58:50 UTC

We've resolved the issue and rolled out a fix that should help improve slow start up times when an island server is created prior to departing on a hunt.

Thank you for your patience!

2019-05-16 17:19:20 UTC Resolved Chat Game Servers Login Matchmaking Social Store Website
Server Maintenance

Slayers, the Dauntless servers will be down for approximately 90 minutes at 10AM PST in order to perform some maintenance and improvements to the Dauntless servers.

Update 2019-05-16 18:28:17 UTC

Slayers, we've extended the downtime by another 90 minutes to sort out a couple bad issues we've discovered and work on a few other server improvements. Thank you for your patience.

Update 2019-05-16 19:48:17 UTC

Maintenance has concluded. We will continue to monitor these changes. Thank you for your patience!

2019-05-16 04:30:19 UTC Resolved Chat Game Servers Login Matchmaking Store
Investigating issues related to matchmaking

We are investigating the ongoing issues with the servers as they relate to players matchmaking, going on hunts, hunt pass progress appearing reset, and the store appearing down.

Update 2019-05-16 05:09:13 UTC

The issue has been resolved. We will continue to monitor, thank you for your patience!

2019-05-06 18:42:28 UTC Resolved Game Servers Login Matchmaking Store
Investigating server issues

We are digging into what may be causing some issues for players trying to connect to Dauntless, matchmake, open the store, or access their elite hunt pass.

Update 2019-05-06 19:28:46 UTC

Update: we've identified the issue and are working through solutions currently.

Update 2019-05-06 19:47:22 UTC

Issues have been resolved! We will continue to monitor. Thank you for your patience.

2019-04-22 17:00:29 UTC Resolved Chat Game Servers Login Matchmaking Social Store Website
Extended downtime for the Path of the Slayer patch

Slayers, the Dauntless servers will be down for maintenance from Monday, April 22nd at 10AM through til Wednesday, April 24th at 10AM in order to do the necessary work and deploy Path of the Slayer (OB 0.7.1).

Update 2019-04-24 17:10:30 UTC

Maintenance has concluded. Thank you for your patience!

2019-03-13 17:00:12 UTC Resolved Chat Game Servers Login Matchmaking Social Store Website
SERVERS DOWN FOR SCHEDULED MAINTENANCE TO DEPLOY OB 0.6.9

The Dauntless servers will be down for maintenance on March 13th, at 10:00AM PT to deploy OB 0.6.9. Downtime should complete within approximately 90 minutes. Patch notes can be found here.

Update 2019-03-13 18:33:01 UTC

Maintenance has concluded. Thank you for your patience!